Simple ways to improve your customers’ experience
Great customer experiences pay.
So I went to The Home Depot on Saturday.
(Why it’s not “Home Depot”, mind you, but THE Home Depot is a post for another day.)
I needed three items: 1)...
Your restaurant’s Foursquare strategy in one post
Foursquare: It's time to get on this bandwagon.
It’s as though Foursquare was custom-built for the hospitality industry.
Over at Buzztime yesterday, we held our second of three social media...
Quora isn’t all that
I’m sorry. I have to say it.
Quora just isn’t all that.
Yes, the interface is cool. Yes, you can follow not just people, but also individual questions and keywords. Yes, you can push...
Blow through your glass ceilings
It's time we all broke through our self-imposed glass ceilings.
We hold ourselves back.
We’re capable of so much more than we think. We imagine barriers that don’t really exist. We blame...
The guy with the “golden” voice
Ted Williams. Great story. As far as we know.
Ninety percent of me likes this story.
That 10% is nothing to sweep under a rug, though.
On one hand, we’ve got a guy who had a career, loved it as...
Reach out to the one
Photo courtesy "shiznotty" on Flickr.
Many years ago I received some great advice from an ecclesiastical leader that has been on my mind the last two weeks.
We were talking about the truly great,...
How to prove who’s the smartest in your circle of friends
For years, people have played Buzztime in thousands of bars and restaurants across North America.
But it just got far more interesting.
We recently launched Communities, a whole new way to prove that...
Where do you see yourself in five years?
The panel awaits an answer with bated breath.
In a job interview years and years ago I was asked this question. I’m sure you have been asked it as well.
Answers usually follow one of two paths:
“I’d...
The Age of Cool
This guy is cool. That's understood. But is your product?
And it came to pass that there was an Industrial Age. And the Industrial Age begat The Information Age. Some say we’re now in The Digital...
The future of location-based apps
Slow adoption now, maybe. Fast-growth with a few enhancements soon, yep.
Location-based applications are here to stay. “Here to stay” being a relative term in this day and age. How will they...
Is it time to start texting your customers?
Maintaining your own in-house email list is a no-brainer. But what about your own mobile list?
I’ll bet you’re overlooking it. Most companies are obsessed with email. But read this very long...
Twitter for adults? Seriously?
Derek Powazek wrote a super post by this title (Twitter for Adults).
In it he offers a brilliant summary of Twitter in one sentence (how appropriate): Twitter lets you reveal a little bit of the running...
18 lessons I’ve re-learned in the last 30 days
I’ve re-learned many lessons over the last 30 days. None that will change your life, but all are good reminders of how to live better. On the list:
Patience is indeed a virtue.
It pays, literally,...
Sing this with me, this is forty
Sometimes you have an opportunity to take part in something special. You can’t turn those chances down.
You don’t do it for money. You don’t do it for acclaim. You don’t do it...
